FAQ

Return Policy

  1. This isn’t what I expected. Can I return it?
    Hawk & Lion Pottery is committed to providing high-quality products and excellent customer service. However, we do not take returns or exchanges for online purchases, unless an order is damaged or incorrect.
  2. My product arrived broken. What do I do?
    If an order has arrived broken, please reach out to hawkandlionpottery@gmail.com with photos of the damaged item within 3 days of receiving to discuss refund options. Please remember, pieces can take up to 3 weeks to complete. A replacement might not be an option due to clay and glaze availability.

Shipping Policy

  1. How quickly will my order ship?
    Orders are usually processed and shipped within 2-5 business day. Shipping is fulfilled primarily through USPS and UPS. Orders can only be shipped to one shipping address as entered. If you would like to have items shipped to multiple addresses, please place multiple orders. If you enter an incorrect address and your order can not be delivered, we can re-ship your order for an additional shipping fee once it is returned to us.
  2. Will I receive a tracking number?
    Yes! You will receive an email confirmation with your purchase. Once your package is shipped, you will receive an email with the tracking number.
  3. What if my order is lost during shipment?
    Please reach out to the postal service to file a claim. Hawk & Lion Pottery is not responsible for shipments lost in transit.
  4. Do you ship internationally?
    I am currently not set up to ship internationally, however if you are interested in making a purchase outside of the continental US, email hawkandlionpottery@gmail.com to discuss options.

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Product Questions

  1. Can I eat & drink out of my pottery?
    Yes! All glazes I choose and use are lead-free and food safe. If for some reason I choose a glaze that is not food safe, it will be noted very clearly in the product description.
  2. How do I care for my pottery?
    With a simple dusting every now and then, your pot will be around for years to come. There is some controversy about whether pots are dishwasher safe. Generally speaking, a quick rinse in warm soapy water will make them look new again. I also recommend bringing in your outdoor ceramics during freezing temperatures to avoid cracking and breaking.
  3. Can I put my pottery in the dishwasher?
    This is a controversial topic. Some say yes! Others say it’s best to wash with warm soapy water. Dishwashers can jostle and detergent can be abrasive to glazes. If you feel best washing by hand, do so. If you are comfortable putting it in the dishwasher, it shouldn’t come to any harm but I can’t guarantee.
  4. Can you explain your process?
    All clay starts out in the ground!

    I buy my clay from Georgie’s Ceramic and Clay Company. It’s an independent art store that’s been serving the Pacific Northwest since 1965 and I’m thrilled to support their business. I also buy glazes from Georgie’s. The clay I purchased has been processed so it doesn’t have impurities from the earth.

    Next I wedge the clay. This is a process that pushes air bubbles out (it’s almost like kneading dough) so my clay is nice and smooth when I throw it on the wheel. From there, I throw the clay on the pottery wheel, center it and pull it into the shapes you see. Once it’s dried, I will trim it to make it even more exceptional and clean. This is when I
    would add handles.

    When I’m finished, it goes into the kiln for a bisque firing. After bisque firing, it’s been chemically changed so it will hold water. Generally, this is when I apply glazes. The glazed piece then goes into the kiln a second time so the glaze can turn to glass. These are the
    beautiful colors you see on the finished pot.

    As a last step, I sand the bottom of every pot with a diamond sander, so the bottom is like butter and won’t damage surfaces.

Remember to sign up for the Hawk & Lion Pottery newsletter to be the first to hear about new collections, shop updates and other exciting news!

Tilted with 3 garlic bulbs in kitchen setting: Matte turquoise bowl with deep copper brown lines
With fresh flowers and greens in marble bathroom: Blue glossy spherical vessel with white lines.
Two 8 oz mugs stacked. Matte turquoise glaze with white lines.
Close up Medium sized vase with white lines in random patter against a matte light blue background.
Close up Brightly colored small vase
This oval shaped mini vase is carved with a white matte and blue craggy glaze in the carvings.
Mini vase with curved handle. Black glossy glitter glaze set on marble.
Medium vase with glossy yellows, browns and white for a natural earthy look.